Refund policy

At Diamonds by Saxena, every piece is crafted with precision, integrity, and care. We want you to love your purchase, but if for any reason you are not fully satisfied, we gladly offer returns and exchanges under the terms below.

Eligibility for Returns

• Returns must be initiated within 14 days of the delivery date.
• Items must be in new, unworn condition, with all original tags, packaging, certificates, and accessories included.
• Personalized, custom, or engraved jewelry is final sale and cannot be returned or exchanged.

Exchanges

• Exchanges are permitted within 14 days of delivery for items of equal or greater value (with the difference payable).
• Exchange requests are subject to availability of the new item.

Non-Returnable Items

• Special/custom orders, engraved pieces, or items marked “Final Sale.”
• Items showing wear, alteration, damage, or resizing not performed by Diamonds by Saxena.

• Approved refunds will be issued to the original payment method within 7–10 business days after inspection of the returned item.
• Shipping fees, insurance, and expedited delivery charges are non-refundable.

How to Return

1. Contact our customer care team at Aseem@diamondsbysaxena.com (or WhatsApp: +1-938-225-8798) within 14 days of receiving your order.
2. We will provide a return authorization (RA) number and insured shipping instructions.
3. Carefully package the item in its original box with all documentation.
4. Ship the item back using the prepaid insured label provided.

• All return shipments must be fully insured. Diamonds by Saxena is not responsible for lost or damaged returns if not shipped according to our instructions.